Reset to Factory Defaults won’t work on my Kindle

kindle factory reset screenMy Kindle goes with me everywhere. I spend a lot of time at work (and at home) in front of a computer, so the e-ink screen on the Kindle gives my eyes a rest when I want to read a book. However I have had to factory reset my Kindle twice in the last few months. My wifi Kindle lost it’s wifi connection- it wouldn’t see any wifi networks and didn’t show a MAC address in the settings. This meant I could read the books on it but I couldn’t add any other books or read a book on multiple devices and sync my progress.

The first time this happened I was able to do a reset to factory defaults:

Menu->Settings->Menu->Reset to factory defaults

This resolved the issue. However it happened again and this second time, I couldn’t resolve the issue by selecting “Reset to Factory Defaults” because while it would allow me to navigate to the option, and confirm that I wanted to proceed, nothing happened.

A lot of googling later, I found a passing comment on a forum thread that revealed how to solve this most irritating problem.

To solve the issue of how to reset a Kindle when the Reset to Factory Defaults doesn’t work, all you have to do is once again delve into the settings and check the box that says “device password” (it’s on page 2). Set the password to whatever you want, then put the device to sleep. On wake up enter “resetmykindle” as your password (or “111222777” on a Paperwhite from what I’ve read but I haven’t tried this myself). This will start a reset. When I did this, my wifi was working again and I was able to set up and sync the device with no issues!

If this has been helpful for you, you might like to consider adding some kindle books to your now functioning kindle via my affiliate link to the kindle store

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  • Laurel Woodridge

    Hello!

    I’ve tried this as all else failed when trying to reset the kindle but now it won’t accept the password set or the password suggestions in this post, so now I’m pretty stuck! Any suggestions?

  • Andrew Ratcliffe

    Worked like a dream, thankyou so much for taking the time to post this walkthrough much appreciated 🙂

  • Texan

    worked for me. yay! Thanks a million.

  • Kathryn Artis

    Thank you. Mother in laws kindle stopped completely and couldn’t get to reset. This worked first go 🙂

  • Paul Ventura

    i was about to buy a new one 🙂 Thanks pal.

  • Rigi

    I had an issue with my Kindle Paperwhite 6th Gen where I couldn’t even enter the menu anymore (Kindle was basically only switching between screen savers).
    But I could connect the Kindle to my PC with USB and see all the documents.

    NOTE THAT THIS DELETED EVERYTHING ON MY KINDLE PAPERWHITE 6TH GENERATION. HAD TO SET UP FROM SCRATCH. I’M NOT SURE WHETHER THIS WORKS FOR EVERY TYPE OF KINDLE OR IF THIS CAN BRICK YOUR DEVICE, SO ONLY USE AS A LAST RESORT OPTION

    Amazon Customer Service helped me in the following satisfactory way:
    – Connect the Kindle to the PC with a USB cable
    – In Explorer, open the Kindle drive
    – Create a text document called DO_FACTORY_RESTORE (click right mouse button in folder -> select “New” -> select “Text Document” -> rename to DO_FACTORY_RESTORE)
    – Remove the .TXT extension from the text document you created. If you don’t see the extension, in Windows 10: click on the “Start” menu and type “Folder Options” on the Search Bar and select it and then Select the “View” tab, and uncheck “Hide extensions for known file types”
    – Copy the DO_FACTORY_RESTORY document to your Kindle
    – Eject the Kindle safely
    – Restart your kindle by pressing and holding the power button for 40 seconds and releasing it (select “RESTART” when prompted)
    – Now you should be able to set up your Kindle from scratch

  • Birchwood63

    I was unable to connect my Kindle to the wi-fi recently. I hadn’t used it for a while and so assumed it may need an update.Not necessary, it was already on the latest available version. When I tried to select the wi-fi page, the paragraph just went black. the usual selection of wi-fi pages didn’t appear. An easier solution, I found, was to select the aeroplane mode, select ” turn on”, then select ” reset to factory defaults “. the Kindle will then reboot. It will delete all your downloads, but when you log in to your Amazon account, they will load back onto your unit.

  • Rafael Chefe

    You saved my Kindle! I was about to bin it! How did you discover this? There’s no Amazon documentation with this information! Thanks a lot! =)

  • Mark Revill

    Thanks helped me out!